House Accounts

For Gleniffer Lake Residents

How it works

1

Open an account

Stop by the store and we'll set up a house account. Takes just a few minutes.

2

Load your balance

Add credit to your account with cash, debit, or credit card. No minimum amount - load whatever works for your family. You can top up any time you're in.

Viewing your purchase history

Want to see what's been charged to your account? Just ask any staff member. We can pull up your full purchase history on the spot, or request an email summary.

Balances & refunds

End of season

Your balance carries over automatically - no action needed. But if you'd prefer the balance returned at the end of the season, just email us from the email tied to your account and we'll e-transfer you the amount.

To request a refund, email us at gleniffergeneral@gmail.com from the email tied to your account, with your family name and lot number and we'll follow up within a couple of days with your e-transfer.

Note: all balance refunds are issued by e-transfer only. We keep minimal cash on hand in the store, and we're not able to reverse charges back to the original credit or debit card.

Common questions

Can my kids use the account without me?
Yes, your household is able to charge to your account by providing your information.
Is there a minimum to open an account?
No minimum. Load whatever amount works for your family, and top up whenever you like.
What if the balance runs low?
We'll flag it at the till when your balance hits or nears $0, and follow up with a courtesy text or email to the account holder so you can top up before it's empty.
Does my balance expire?
No. Unused balances carry over to next season automatically or can be returned. Your credit is always safe.
How do I get a refund?
Email us at gleniffergeneral@gmail.com with your family name and lot number from the email tied to your account. We'll send an e-transfer within a couple of days.
Can the refund go back to my credit card?
No. All refunds are issued by e-transfer only. We keep minimal cash in the store and aren't set up to reverse card transactions.

Questions? Just ask.

Stop by the store any time, or send us an email and we'll get back to you quickly.

gleniffergeneral@gmail.com